One to One Coaching Agreement
This Agreement is entered into by and between: Your Compassionate Leaders Ltd Associate Coach (Hayley Gillard, Gemma Brown, Manisha Vithani, Kaylee Smith or Sarah Evans) “Coach” and “Client” whereby Coach agrees to provide Coaching Services for Client focusing on (including but not exclusively) leadership development, and confidence, self-belief, and goals around management.
Description of Coaching: Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.
1) Coach-Client Relationship
- Coach agrees to maintain the ethics and standards of behaviour established by the professional body by which the Coach’s qualification/s is accredited.
- Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
- Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time.
- Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including but not limited to work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.
- Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.
- The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the programme.
2) Services
The parties agree to engage in a Coaching Programme (length determined via email) through video meetings. Coach will be available to Client by e-mail in between scheduled meetings as defined by the Coach (occasionally coaching actions will be confirmed via these mediums and this is not an invitation to discuss further goals and actions outside of sessions).
3) Schedule and Fees
This coaching agreement is valid as of the date of purchase of MSO+.
The fees are:
6 one-hour sessions for £795.00+VAT.
If for any reason Compassionate Leaders Ltd is offering a special discount/promotion for a limited time, then that replaces the above.
The calls/meetings shall be approximately 60 minutes. If rates change before this agreement has been signed and dated, the prevailing rates will apply. The refund policy in effect for the term of this Agreement is as follows:
14-Day Money Back Guarantee
We want you to be satisfied with your purchase, but we also want you to give your best effort to apply some of the game-changing strategies you’ll learn as a result of working with a coach as part of MSO+. We offer a 14-day refund period for purchases.
In the event that you decide your purchase was not the right decision, within 14 days of enrolment, contact our support team at support@compassionateleaders.co.uk and let us know you’d like a refund by the 14th day at 11:59 GMT.
Notes about our refund policy:
- Within the first 14 days from original date of purchase, you can request a refund.
- No refunds will be given after 14 days from the original date of purchase. After day 14, all payments are non-refundable, and you are responsible for full payment of the fees for the programme regardless of if you use the information/engage in coaching or not.
- All refunds are discretionary as determined by Compassionate Leaders Ltd. If you download all the materials, take advantage of the special deals/discounts, and then ask for a refund, we reserve the right to deny your request. Why? Our generous refund policy was built to give people the opportunity to see if the Service is a good fit for their business. Stealing the material is NOT covered under this policy.
To further clarify, we will not provide refunds after the 14th day from your date of purchase (not even one day afterwards) and all payments must be made on a timely basis. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
If you have any questions or problems, please let us know by contacting our support team directly. Support can be reached at support@compassionateleaders.co.uk.
4) Procedure
The time of the coaching meetings and/or location will be determined by Coach and Client based on a mutually agreed upon time. The Client will initiate all scheduled calls and will call the Coach via video call on Skype, MS Teams or Zoom. If the Coach will be at any other video method (e.g. Facebook video chat) for a scheduled call, Client will be notified prior to the scheduled appointment time.
5) Confidentiality
This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the Data Protection Act 2018 (including GDPR). However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognised privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.
Confidential Information does not include information that:
(a) was in the Coach’s possession prior to its being furnished by the Client;
(b) is generally known to the public or in the Client’s industry;
(c) is obtained by the Coach from a third party, without breach of any obligation to the Client;
(d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or
(e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and
(g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.
7) Cancellation and Rescheduling Policy
Client Responsibility: The Client must provide at least 24 hours' notice if they wish to reschedule or cancel a session. To do so, the Client must use their Coach’s designated calendar link. If the Client cancels or reschedules less than 24 hours before the scheduled session, the session will be forfeited, and no refunds will be issued.
Coach Responsibility: If the Coach needs to reschedule or cancel a session, they will provide as much notice as possible. If the cancellation occurs within 24 hours of the scheduled session, the Client will not forfeit the session, and it will be rescheduled at a mutually convenient time.
Missed Sessions: If the Client does not attend a scheduled session without prior notice, the session will be considered forfeited, and no refunds or reschedules will be provided.
If at any point during the coaching relationship the Client wishes to change their assigned Coach, they may request a reassignment. The Client must submit this request in writing via email to support@compassionateleaders.co.uk, specifying their reason for the request. While Compassionate Leaders Ltd will make reasonable efforts to accommodate such requests, reassignment is subject to Coach availability.
Once a new Coach is assigned, scheduling and session continuity will be agreed upon between the Client and the new Coach. The Client acknowledges that sessions already delivered by the original Coach remain valid and will not be refunded or repeated.
8) Record Retention Policy
The Coach will keep handwritten records of actions and key themes discussed during the coaching session. This will be dated, and your initials will be included. Confidentiality will be maintained by ensuring no data which means you are identifiable will be included in the notes.
The Client acknowledges that the Coach has disclosed his/her record retention policy with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship. Such records will be maintained by the Coach in a format of the Coach’s choice (print or digital/electronic) for a period of not less than 3 years.
9) Termination
Either the Client or the Coach may terminate this Agreement at any time with 1 week written notice in line with clause 7.
10) Limited Liability
Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.
11) Entire Agreement
This document reflects the entire agreement between the Coach and the Client and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client.
12) Dispute Resolution
If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to (certain amount of time such as 30 days) after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover legal team’s fees and court costs from the other party.
13) Severability
If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.
14) Waiver
The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.
15) Applicable Law
This Agreement shall be governed and construed in accordance with the laws of the United Kingdom, without giving effect to any conflicts of laws provisions.
16) Binding Effect
This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns. Please sign and save your copy prior to beginning this programme.
